General Details

Team Leaders

Active or aspirational Team Leaders or Supervisors who must be in a first line management role, with operational/project responsibilities or responsibility for managing a team, to deliver clearly defined outcomes. Responsibilities include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Operational and Departmental Managers

Active or aspirational Operational and Departmental Managers who must manage teams and projects to achieve operational/departmental goals and objectives, as part of the delivery of the organisation’s strategy. Responsibilities include financial and resource management. They are accountable to a more senior manager or business owner.

Expectations

First and foremost, you can expect us to be fully committed to you, your journey and your success. Our tutors, all of whom are trained educators with a wide range of experience in Managing People, Processes and Resources.

Learners must complete a Portfolio and/or Unit Assignments which cover all the Assessment Criteria and Assessment Requirements, providing evidence of their knowledge, skills and behaviours in real situations.

The primary purpose of this qualification is to support on-program delivery of the Apprenticeship Standard, so scenarios are not accepted as assessment evidence because they do not support a learner demonstrating their competence.

Evidence must come from activities within a real work environment within your organisation.